Customer Service Jobs RAN Support Engineer at Airtel Nigeria

RAN Support Engineer at Airtel Nigeria

RAN Support Engineer at Airtel Nigeria

RAN Support Engineer at Airtel Nigeria

Airtel Nigeria (Airtel Networks Limited) is a leading telecommunications services provider in Nigeria headquartered in Lagos, the commercial nerve centre of Nigeria.

The telco ranks amongst the top four mobile service providers in terms of subscribers with a customer base of more than 39.8 million.

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The company’s product offerings include 2G, 3G and 4G wireless services, mobile commerce and enterprise services.

We are recruiting to fill the position below:

Job Title: RAN Support Engineer

Location: Lagos State (On-site)
Employment type: Full-time

Job Purpose

  • Responsible for RAN network database configuration management, following up on major escalated failures until resolution, Controlling the implementation of all job orders that take place within the network, generating daily reports of failures exceeding defined KPI, and following through on all customer complaints.

Key Accountabilities

  • Provide support to regional operations on operational requirements.
  • Managing acceptance and signing of ATP documents, JCC and warranty certificates
  • Service Provider Service Level Agreement management
  • Support the operational interface to both internal and external stakeholders especially deployment, finance, commercial, Legal & Regulatory and Supply Chain.
  • Ensure that all regional requirements and deliverables of operations and maintenance are met timely.
  • Provide support to regional teams to ensure that all issues raised get resolved timely.
  • Maintain operation of network database
  • Supervise RAN software roll-out after the first node implementation
  • Audit Network configuration to ensure that all the nodes are running with the latest software.
  • Supervise and conduct acceptance tests for all the new nodes to be integrated into the network.
  • Leading/Guiding the MS team during hardware and software change implementation
  • Supervise all special events projects like improvement drives, festival target optimization (Charismas, EID & New Year etc), and Bombed/burnt site restoration.
  • Provide support for all RAN-related issues coming from customer, CSD.
  • Provide technical governance with MS partners.
  • Follow up on the reported problem.
  • Ensure that all the service providers strictly follow the SLA and report any deviation.
  • Validate and sign off monthly MS active.


  • Provide Daily/weekly/monthly network reports.
  • Measure KPIs of the Networks and report variance.


  • Monitor Network node availability.
  • Ensure adherence to SLA where necessary to ensure Airtel’s interest is not jeopardised at all times.

Educational Qualifications

  • Bachelor’s Degree or HND in Engineering or any related Applied Science field.

Relevant Experience:

  • At least 5 years of Networks Operational experience in a GSM environment.
  • Technical knowledge of Network Elements (Switching Systems, RAN, MPBN and SIGTRAN)
  • Basic troubleshooting skills on Network Elements.
  • Experience in the different network vendor areas, such as Ericsson, ZTE, Huawei, NSN etc.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online


  • Only shortlisted candidates will be contacted.
  • We are an equal-opportunity employer and value diversity. We, therefore, do not discriminate against applicants based on, among others, their race, disability, their race, disability, religion or gender.
  • All employment opportunities are decided based on qualifications, merit and business need.

RAN Support Engineer at Airtel Nigeria

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